At Stretchers & Medical Depot, we strive to ensure your satisfaction with every purchase. Our return and refund policy is designed to provide a transparent and hassle-free experience. Please read the following guidelines to understand the process:

Return Eligibility and Timeframe:

• • Our return and refund policy lasts for 30 days from the date of your purchase. After this period, we are unable to offer you a full refund or exchange.

• • To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging.

Exempted Goods:

• • Certain goods are exempt from being returned.

• • Sanitary goods, hazardous materials, and flammable liquids or gases cannot be returned.

Additional Non-Returnable Items:

• • For your return to be processed, we require a receipt or proof of purchase.

Return Process:

• • Do not send your purchase directly to the manufacturer. To initiate a return, please contact our customer support at [email protected].

• • In cases where only partial refunds are applicable, such as items with obvious signs of use the refund amount will be adjusted accordingly.

• • Returns received more than 30 days after delivery will not be accepted.

Refund Process:

• • Once we receive and inspect your returned item, we will send you an email confirming receipt and notifying you of the approval or rejection of your refund.

• • If approved, the refund will be processed, and the credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds:

• • If you haven’t received a refund yet, please check your bank account first. 

• • If you still haven’t received your refund, contact us.

Sale Items:

• • Only regular priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges:

• • We only replace items if they are defective or damaged. If you need to exchange a product, email us at [email protected] and send your item to 777 NW 72nd Ave Ste 3025 Miami FL 33126-3186 United States.

Shipping Returns:

• • To return your product, mail it to 777 NW 72nd Ave Ste 3025 Miami FL 33126-3186 United States..

• • You are responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable, and return shipping fees will be deducted from your refund.

• • Depending on your location, the time it takes for exchanged products to reach you may vary.

Contact Us:

• • For any questions related to refunds and returns, please reach out to us at [email protected] . We’re here to assist you.

We recognize that there are times when customers need to return an item. If you decide you do not want a product and wish to return it, please let us know before shipping it back to get RMA approval. Do not forget to write your RMA number in a visible location when preparing the package. When calling customer service, it is extremely helpful if you have your invoice number and product number available.

Thank you for choosing Stretchers & Medical Depot. Your satisfaction is our priority, and we aim to provide you with an exceptional shopping experience.