Return and Refund Policy
Stretchers & Medical Depot
At Stretchers & Medical Depot, we are committed to providing you with high-quality products and exceptional service. We understand that there may be instances where you need to return an item, and our Return and Refund Policy is designed to ensure a clear, fair, and hassle-free process. Please review the following guidelines carefully.
1. Return Eligibility and Timeframe
Our return and refund policy is valid for 30 days from the date of purchase. After this period, we are unable to offer a refund or exchange.
To be eligible for a return, the product must be unused, in original condition, and in its original packaging.
Proof of purchase (receipt or invoice) is required for all return requests.
All returns must be pre-approved. Customers are required to request a Return Merchandise Authorization (RMA) number before shipping any item back. Returns received without an approved RMA number will not be accepted or processed.
2. Exempt and Non-Returnable Items
Certain items are not eligible for return or refund, including but not limited to:
Sanitary goods and medical supplies that have been opened or used.
Hazardous materials, flammable liquids, or gases.
Special order items, which are products that are custom-made, non-stock, or manufactured upon customer approval. Customers are notified in advance if an item qualifies as a special order. Once approved, special order purchases are final and non-returnable.
3. Return Process
To initiate a return, please contact our Customer Support Team at [email protected] to request an RMA number.
Once approved, we will provide detailed return instructions, including the appropriate return address.
Do not send items directly to the manufacturer unless specifically instructed.
Clearly write your RMA number in a visible location on the outside of the return package to ensure proper processing.
Returns must be received within 30 days of the original delivery date. Returns received after this timeframe may not be accepted.
4. Restocking Fee
All approved returns are subject to a 30% restocking fee. This fee will be deducted from your total refund amount.
5. Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, a refund (minus any applicable restocking and shipping fees) will be issued to your original payment method within a reasonable timeframe.
Refunds may take several business days to appear, depending on your financial institution.
6. Late or Missing Refunds
If you have not received your refund:
Verify with your bank or credit card company for any pending transactions.
If the refund has not appeared after several business days, please contact us at [email protected] for assistance.
7. Sale Items
Only regular-priced items are eligible for refunds. Sale or clearance items are final sale and cannot be refunded or exchanged.
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [email protected] with your order details and RMA request.
9. Shipping Returns
All return shipments must be sent to the address provided after RMA approval.
Customers are responsible for all return shipping costs.
Shipping fees are non-refundable, and any return shipping costs will be deducted from the total refund amount.
Depending on your location, the time for exchanged or replacement products to reach you may vary.
10. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact our Customer Support Team at:
[email protected]
When contacting us, please have your invoice number, product details, and RMA number (if applicable) available to expedite your request.
Commitment to Customer Satisfaction
Thank you for choosing Stretchers & Medical Depot. Your satisfaction is our top priority. We appreciate your understanding and cooperation in following these guidelines, which help us maintain the quality and integrity of our products and services